Unicard Careers
Technical Support Specialist
Due to our constant expansion and new product investments, we are recruiting a new Technical Support Specialist
- Varna (Bulgaria) or remote

Due to our constant expansion and new product investments, we are recruiting a new Technical Support Specialist who will work with our R&D team based in Varna or remote.

ROLE PURPOSE

The Technical Support Specialist is working in a team of IT professionals (developers, testers, project managers and engineers) in Agile environment. The individual is responsible for the development process across all teams in the company. He/she is working closely with the development team and testers to deliver outstanding results.

You will join our Web Development team who create web services for customers and partners and you will be in charge of development and deploy process. Your main responsibilities will be delivering new features and maintenance of the Unicard products in a team of experience.

JOB RESPONSIBILITIES:

  • Analyses and eliminates potential problems during the development stage
  • Support release manager to build, packages, versions and releases
  • Develop software solutions, database models and scripts
  • Records, prioritizes and escalates incidents and problems
  • Investigates technical incidents and ensure third level of support for incident management to the production teams
  • Manages unresolved issues
  • Provides management with up-to-date information on the progress of problems
  • Participates in the acceptance tests of products and services
  • Prepares documentation for the conducted tests
  • Reports test results
  • Ensure security requirements alignment within applications
  • Manage source code within the system

REQUIRED SKILLS:

  • Knowledge and work experience with SQL (2+ years)
  • Experience with Linux platforms (Ubuntu, CentOS and ect.)
  • Good knowledge of object-oriented programming (OOP)
  • Experience with JavaScript, CSS, HTML5, XML
  • Knowledge of computer networking concepts and protocols (TCP/IP, FTP, HTTP, SSL)
  • Keeping up with deadlines
  • Works effectively in a changing environment
  • Works collaboratively with others
  • Good Knowledge of English

WOULD BE CONSIDER AS A STRONG ADVANTAGE:

  • Understanding the security standards for the development of internet applications
  • Experience with Web Development
  • Experience with test and debug client code

WHAT WE OFFER:

  • Great work environment and friendly atmosphere
  • Knowledge sharing (working with experienced IT professionals)
  • Office with a central location (or remote work opportunity)
  • Additional health coverage
  • Regular team-building and office events
  • Career development
  • 24/7 access to e-learning platform
  • Competitive remuneration package

If you are interested in our offer, please send us your CV. Only shortlisted candidates will be contacted. Please note that your personal data will be used for recruitment selection purposes only