Unicard Careers
Business and IT Systems Administrator
This is very much a combined “hands-on” and management role to administer company business systems and developing, recommending, and improving changes to meet Unicard’s growing needs.
Permanent - Wimborne

About the Role

This is very much a combined “hands-on” and management role to administer company business systems and developing, recommending, and improving changes to meet Unicard’s growing needs. The role includes:

  • Supporting, maintaining, and developing all company IT systems, including hardware and IT applications, cloud environments 
  • To ensure all IT assets and systems meet compliance and security requirements based on leading industry standards
  • Creation of formal documentation related to the formalisation of the processes and procedures that will be followed by the Unicard teams
  • Report to the senior management team, any risks, gaps, issues and progress on all active and planned projects and workloads

You will be responsible for

  • The daily operation and maintenance of all business systems
  • Maintenance and the reliability of hardware and systems
  • Ensuring systems align with current and future business requirements and goals including security and data protection standards 
  • Asset management, including software, hardware and environmental
  • All IT work carried out by the team falls in line with specified service levels

Role Requirements and Dimensions

The role will require the following duties and knowledge:

  • Administer and control access to business systems, such as Zendesk, Jira, MS Dynamics and PowerBI
  • System updates and security checks, including PCI, GDPR and Unicard Security policies
  • Preventative measure to ensure reliability of Unicard systems and products
  • Working against strict service levels and ensuring tasks are prioritised accordingly
  • Deep technical knowledge of IT infrastructure, networking and systems including staff devices.
  • Manage spending and costs, ensuring work is planned and budgeted accordingly
  • Create, update renew company/departmental policies
  • Align work practises to ITIL and ISO standards
  • Maintain an up-to-date asset register and suppliers lists
  • Documentation and knowledgebase creation and administration, allowing the team to self-serve similar issues/tasks
  • Create detailed root cause analysis to identify and manage problems in accordance with ITIL
  • Create clear, to the point major incident reports that highlight caused of incidents and mitigation steps to prevent re-occurrence in the future
  • Communication with customers/suppliers/partners either in person, via email or over the phone
  • Recommend new technologies and ways of working to assist Unicard with its continual improvement directive

Typical Outputs

  • Ensure well maintained business systems and control all updates and changes in alignment with the change process and risk register
  • Establish working relationships both across technical teams and with customers
  • Preventing major incidents and implement repeat failures across the systems and infrastructure
  • Effective coordination with the service team to manage support cases, system restarts and scheduled maintenance
  • Active presence within the Unicard risk committee, managing, prioritising potential risks with the support from other teams including senior management
  • Ensuring smooth operation of all systems related to the role
  • Streamlined backups to be checked off and reported on daily/weekly/monthly
  • Effective management of all local and cloud hosted systems licences and renewals
  • Decisive planning to ensure value is factored into to all decisions

Required Personal Skills

  • Professional and Presentable
  • Effective communication; verbal and written.
  • Excellent time management
  • Collaborative / Team Player
  • Positive and proactive
  • Dependable and Flexible
  • Holds a valid UK drivers’ licence and owns own car
  • Ability to work well under pressure
  • Attention to detail and focused
  • A desire to keep learning and driving new technologies
  • Able to travel abroad
  • Confident decision making
  • Situational awareness
  • Appetite for growth and development

Required Professional Skills and Experience

  • IT background (min 5 years)
  • Windows Server 2016/2019
  • Office 365 admin (Azure AD, Exchange, Group Policies, MDT)
  • Device administration; PC’s Laptops, Servers, Switches Cabling
  • System backup management
  • Enterprise networking
  • SLA driven
  • ITIL qualified
  • Virtualisation
  • Integration of MS services to third party apps

Desired Professional Skills and Experience

  • Linux terminal/Ubuntu
  • AWS/Azure administration
  • PowerShell/Command Line
  • Database administration
  • Cisco Networking
  • MS Dynamics
  • Cloud DNS management (Cloudflare)
  • Security conscious (SSL, PCI, CE+, ISO 27001 etc,)

Benefits of working for Unicard

  • Knowledge sharing (working with experienced professionals)
  • Autonomy and trust in decision making
  • Great work environment and friendly atmosphere
  • Company funded health cash plan
  • Office with a central location with free parking
  • Additional health cover
  • Auto-enrolment for pension
  • Regular team-building and office events
  • Career development
  • Competitive remuneration package
  • Charitable organisation